Assoc.-Prof. Dr. Ingrid Pappel is a faculty member of the School of IT, Vice-Dean for Master’s Studies and the head of the Master’s program e-Governance Technologies and Services at Tallinn University of Technology (TalTech), Estonia. She has more than 20 years of experience in different development projects related to e-governance solutions. She conducts workshops and courses for public sector officials which are related to e-governance development and digital transformation. She has been working as a project manager in several state developments connected to the implementation of digital records management systems, such as Document Exchange Center (DEC) and government portal www.eesti.ee. 

Ingrid is also head of the Digi-State Technologies and Architecture research group which addresses complexity related to how governments can satisfy the demands of their citizens in times of need. The research focuses on digital government ecosystems by investigating technologies that support digital transformation. That includes the understanding of architectural needs and the requirements engineering considering enterprise architecture.